Privacy Policy

1. Introduction

bwjili.cam (hereinafter "bwjili," "we," "us," or "our") is committed to protecting the privacy and personal information of all users (hereinafter "you," "your," or "User") who access and use our online gaming platform. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal data when you visit our website, create an account, use our services, or interact with our platform in any manner. This Privacy Policy applies to all information collected through our website, mobile applications, customer service channels, and any other digital properties owned or operated by bwjili.

By accessing or using bwjili's services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not use our platform or services. This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations. We are committed to maintaining the highest standards of data privacy and security for our Filipino users across Metro Manila, Cebu, Davao, and throughout the Philippines.

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last Updated" date at the beginning of this policy and, where appropriate, through email notification or a prominent notice on our platform. Your continued use of bwjili's services after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a bwjili account, use our services, or communicate with us, you may provide us with various types of personal information. This information is necessary for us to provide our services, comply with legal obligations, and ensure the security and integrity of our platform. The personal information we collect directly from you includes:

Data Category	Examples	Purpose
Identity Information	Full legal name, date of birth, government-issued ID number, nationality	Account creation, age verification, KYC compliance
Contact Information	Email address, phone number, residential address, postal code	Communication, account recovery, service delivery
Financial Information	GCash number, bank account details, payment card information, transaction history	Deposits, withdrawals, payment processing, fraud prevention
Authentication Data	Username, password, security questions, two-factor authentication codes	Account security, access control, identity verification
Communication Data	Customer service inquiries, chat transcripts, email correspondence	Support provision, dispute resolution, service improvement

We also collect information you provide when participating in surveys, promotions, contests, or when you submit feedback, reviews, or other user-generated content. All information you provide must be accurate, current, and complete. You are responsible for updating your information promptly if it changes. Providing false or misleading information is a violation of our Terms and Conditions and may result in account suspension or termination.

2.2 Information Collected Automatically

When you access or use bwjili's platform, we automatically collect certain information about your device, browsing actions, and usage patterns. This information helps us improve our services, detect and prevent fraud, ensure platform security, and provide a personalized gaming experience. Automatically collected information includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), hardware model, and network information
• Log Information: IP address, access times, pages viewed, page response times, download errors, length of visits to certain pages, page interaction information (scrolling, clicks, mouse-overs), and methods used to browse away from the page
• Location Information: General geographic location derived from IP address, GPS data (if you grant permission on mobile devices), and Wi-Fi access points
• Gaming Information: Games played, bet amounts, win/loss records, game preferences, play patterns, session duration, and in-game actions
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar technologies (see Section 6 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources to enhance our services, verify your identity, prevent fraud, and comply with legal obligations. Third-party sources include payment processors (GCash, Maya, banks), identity verification services, credit reference agencies, fraud prevention agencies, data analytics providers, marketing partners, and publicly available sources. When we receive information from third parties, we ensure that they have obtained appropriate consents or have a lawful basis for sharing your information with us.

3. How We Use Your Information

bwjili uses your personal information for various purposes related to providing, maintaining, protecting, and improving our services. Our use of your information is based on one or more of the following legal grounds: performance of our contract with you, compliance with legal obligations, legitimate interests in operating and improving our business, or your explicit consent. Specifically, we use your information for:

• Account Management: Creating and maintaining your account, authenticating your identity, managing your profile, and providing personalized account services
• Service Provision: Processing deposits and withdrawals, enabling gameplay, managing bets and payouts, administering bonuses and promotions, and delivering all platform features
• Verification and Compliance: Verifying your age (21+ requirement), confirming your identity and location, conducting KYC and AML checks, and complying with gaming regulations and legal obligations
• Security and Fraud Prevention: Detecting and preventing fraud, money laundering, cheating, collusion, multi-accounting, and other prohibited activities; protecting account security; and investigating suspicious transactions
• Customer Service: Responding to your inquiries, resolving disputes, providing technical support, and communicating important account information
• Marketing and Communications: Sending promotional offers, bonus notifications, newsletters, and other marketing communications (with your consent, where required); conducting market research and surveys
• Platform Improvement: Analyzing usage patterns, testing new features, conducting data analytics, improving user experience, and optimizing platform performance
• Legal Compliance: Responding to legal requests, complying with court orders, cooperating with law enforcement, and protecting our legal rights
• Responsible Gaming: Monitoring for signs of problem gambling, implementing deposit limits and self-exclusion, and providing responsible gaming support

4. How We Share Your Information

bwjili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with select third parties under specific circumstances and with appropriate safeguards. We share your information only when necessary to provide our services, comply with legal obligations, or protect our legitimate interests. The categories of third parties with whom we may share your information include:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf and assist in operating our platform. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. Service providers include payment processors (GCash, Maya, banks), identity verification services, cloud hosting providers, customer support platforms, email service providers, SMS providers, data analytics services, anti-fraud services, and software developers.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulatory bodies, law enforcement agencies, courts, or other third parties when required by law or when we believe disclosure is necessary to comply with legal obligations, respond to subpoenas or court orders, enforce our Terms and Conditions, investigate suspected fraud or illegal activity, protect the rights and safety of bwjili and our users, or prevent harm to persons or property.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or parties involved in the transaction. We will notify you via email and/or a prominent notice on our platform of any such change in ownership or control of your personal information, and you will have the opportunity to delete your account before the transfer if you do not wish your information to be transferred.

4.4 Consent-Based Sharing

With your explicit consent, we may share your information with third parties for purposes not described in this Privacy Policy. You have the right to withdraw your consent at any time, though withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

5. Data Security and Retention

5.1 Security Measures

Protecting your personal information is of paramount importance to bwjili. We implement comprehensive technical, organizational, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest using industry-standard algorithms
• Secure data centers with restricted physical access controls
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection/prevention systems
• Employee training on data protection and confidentiality
• Access controls limiting employee access to personal data on a need-to-know basis
• Two-factor authentication options for enhanced account security
• Regular backup procedures and disaster recovery plans

While we strive to protect your personal information, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You also play a role in protecting your information by maintaining the confidentiality of your password, using strong and unique passwords, enabling two-factor authentication, logging out after each session, and promptly notifying us of any unauthorized access to your account.

5.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purposes for which it is processed. Generally, we retain account information for the duration of your account's active status plus a period after closure as required by law (typically five to seven years for gaming and financial records), transaction records for seven years to comply with anti-money laundering and tax regulations, and communication records for three years for customer service quality and dispute resolution purposes. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

6. Cookies and Tracking Technologies

bwjili uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, deliver personalized content, and improve our services. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and provide additional functionality. We use the following types of cookies:

• Essential Cookies: Required for the operation of our platform, enabling core functionality such as account login, session management, and security features. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences (language, region, display settings) and enhance your user experience by providing personalized features.
• Analytics Cookies: Collect information about how you use our platform, which pages you visit, how long you stay, and which features you use, helping us improve platform performance and user experience.
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements and promotional content based on your interests and gaming preferences.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of our platform and limit your access to certain features. Disabling essential cookies will prevent you from using our services. For more detailed information about how we use cookies and how to manage your preferences, please refer to our Cookie Policy.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable data protection laws, you have certain rights regarding your personal information. bwjili respects these rights and provides mechanisms for you to exercise them. Your rights include:

• Right to Access: You may request a copy of the personal information we hold about you and information about how we process it.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format and have it transmitted to another service provider.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or based on our legitimate interests.
• Right to Restrict Processing: You may request that we restrict processing of your personal information under certain circumstances.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 10. We will respond to your request within thirty (30) days. Please note that some requests may require identity verification to protect your information from unauthorized access. Certain rights may be limited or unavailable if we have legal obligations to retain information or if retention is necessary for legitimate business purposes such as fraud prevention.

8. International Data Transfers

bwjili primarily operates in and serves users located in the Philippines. However, some of our service providers and partners may be located outside the Philippines, which may result in the transfer of your personal information to countries with different data protection standards. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms. By using our services, you acknowledge and consent to such international transfers where necessary for the provision of our services.

9. Children's Privacy

bwjili's services are intended for adults aged twenty-one (21) years or older. We do not knowingly collect, use, or disclose personal information from individuals under the legal gambling age. If we become aware that we have collected personal information from a minor without appropriate parental consent, we will take immediate steps to delete such information from our systems. If you believe we may have collected information from a minor, please contact us immediately using the contact information provided below. Parents and guardians are encouraged to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information on our platform.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer or customer support team. We are committed to addressing your privacy concerns promptly and transparently. You may contact us through the following channels:

• Live chat support available 24/7 on our website
• Email (displayed as plain text on our website footer and contact page)
• Customer service ticket system within your account dashboard

We will acknowledge receipt of your inquiry within forty-eight (48) hours and provide a substantive response within thirty (30) days. If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or other relevant supervisory authority in your jurisdiction.